Legal
Refund & cancellation policy
We want you happy with your meal. Here's how we handle it when something's off.
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Cancelling an order
Call us as soon as possible. If the kitchen hasn't started your order yet, we'll cancel it and refund you in full. Once cooking has started we may not be able to cancel. [Placeholder — confirm the final cancellation window.]
Something wrong with your order
Contact us the same day with your order number and we'll remake the item, credit you, or refund it — whichever you prefer.
Refund timing
Approved refunds go back to your original payment method. Your bank usually posts them within 5–10 business days.
Delivery issues
If a delivery can't be completed because nobody is available at the address or the details are wrong, we may not be able to refund the food. Please double-check your address at checkout.
Contact
Call +1 (949) 204-0224 or email info@calikitckenco.com with your order number.